Customer Success Engineer - Inductosense
About Us
We design and manufacture sensing technology to monitor corrosion which helps our clients to save costs, reduce unplanned shutdown, meet net zero targets and migrate to a fully digitised solution. Our core technology is based around patented embeddable, wireless, battery-free sensors and we have a full range of digital data collection solutions including IoT and robotics. The unique advantages of the technology also enable us to work with OEMs to integrate our technology into products during manufacture.
Since we spun out of the University of Bristol in 2015 we have been on a journey of product development, certification and trialing the technology with major companies globally. The Inductosense WAND technology has now been approved by some of the largest companies in the world, including Saudi Aramco, and our clients are now deploying our technology at scale. As a result we are seeing a significant growth in sales and are scaling up the team. This is a very exciting time to join the company!
Job Description
We are looking for a Customer Success Engineer to be part of our Customer Success team; leveraging your technical and project experience to ensure that our WAND technology is deployed successfully, and that the customer is gaining value from using our solution. The successful candidate will drive product adoption and repeat sales by ensuring our customers get exceptional support. This is a customer facing role, based in Bristol, UK with the potential for travel.
Duties & Responsibilities:
- Project manage the post-sales process to achieve a successful deployment, from deployment kick off through to close out.
- Spearhead project management best practices at Inductosense
- Work closely with the Technical Account Managers (TAM) to receive a post-sales handover from the sales team, develop an in-depth knowledge of the customer success plan & objectives associated with each deployment and revolve the onboarding process around delivering on these objectives.
- Work collaboratively with the Software, Technical Account Managers, Production, Training & Installation teams to achieve a successful deployment for the customer
- Understand the product in detail to support the customer with troubleshooting any arising issues or escalating the matter for technical support.
- Find solutions for optimising the customer onboarding process and collaborating with the teams to implement.
- Collaborating with the team and creating a process to identify and eliminate roadblocks in the way of customers’ goals.
- Educating customers and working with the team to optimise their product setup for the quickest path to success.
- Improving rates associated with successful product adoption and repeat orders
- Software anomaly monitoring & reporting
- Collect and act on customer feedback using surveys, interviews, implementing metrics to measure the success of installation etc. Analyse the data, record in accordance with the customer feedback process and oversee implementation of the findings. Ensure Customer is both aware and satisfied with the result.
Profile:
The ideal candidate:
- Have a formal qualification in project management or equivalent experience (3+ years working in a project environment)
- An understanding of project delivery requirements with major organisations, preferably in an Oil & Energy environment
- Exceptional attention to detail and problem-solving skills
- Customer facing experience
- Exceptional interpersonal and communication skills
- An enthusiastic and influential personality
- Can travel internationally
- Is in the Bristol area and can work from the Inductosense head office in Bristol
- Is eligible to work in the UK
Offer:
Mode of working: Office Based
Location: Bristol
Reporting line: Head of Customer Success
Salary: £35-45K
Hours: 37.5 hours
Included: Company pension, flexible working, 25 days holiday.
To apply, please send your CV to kim.ironside@inductosense.com
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